Puloner is committed to providing the best shopping experience and ensuring customer rights. If you are not satisfied with your product, please refer to our return and refund policy below.

1. Conditions for Returns & Refunds

We accept returns or refunds in the following cases:

• The product is defective or damaged due to a manufacturing issue.

• The wrong product, color, or size was delivered.

• The product has not been delivered after the expected time.

• The order is canceled before processing.

Note: We do not accept returns for products that have been used, are no longer in their original condition, or lack proof of error from Puloner.

2. Return & Refund Request Process

Step 1: Contact us via support@puloner.shop within the specified time. Provide your order number, images or videos of the defective product (if available), and a detailed description of the issue.

Step 2: Puloner’s support team will respond within 1-2 business days to confirm your request and provide return instructions (if applicable).

Step 3: Once the returned product is received (if applicable), we will process the refund within the specified timeframe.

3. Return & Refund Timeline by Case

• For defective, damaged, or incorrectly delivered products

  • Requests must be submitted within 7 days of receiving the item.

  • Processing time: 3-5 business days

  • Refund time: 3-10 business days (depending on the payment method).

• For undelivered orders (past the expected delivery date)

  • A refund request can be made if more than 10 days have passed since the expected delivery date.

  • Processing time: 2-3 business days

  • Refund time: 3-10 business days.

• Return & Refund Timeframe

  At Puloner, we want to ensure a smooth return and refund process for our customers. Below are the specific timeframes for returns and refunds:

  • Return Window: You can request a return within 30 days from the date of delivery. After this period, we are unable to accept returns.

  • Refund Processing Time: Once your return is received and inspected, refunds will be processed within 5-7 business days. The refunded amount will be credited back to your original payment method, depending on your bank’s processing time.

Note: Puloner does not support returns or refunds for cases where customers change their mind, dislike the product, or order the wrong item.

After 7 days from the date of receipt, Puloner does not accept any return or refund requests.

4. Refund Method

• Refunds will be issued to the original payment method (bank card, e-wallet, etc.).

• In some cases, customers may opt for a Puloner shopping voucher instead of a direct refund.

5. Contact Support

Email: support@puloner.shop

Puloner is committed to providing fast support and protecting customer rights. Thank you for trusting us!